Terms of service

These terms are between Park Keeper ("we", "us") and Bluewood Lodges ("you"), for the use of the operations hub software and service we supply ("the hub"). Version 2026-10.

1. What we provide

• Access to the hub at the web address we give you, hosted and kept up to date by us, or installed on a server you control if that is what we have agreed.
• The modules in your tier (Essentials, Hospitality or Accommodation) as listed on our price list at the time of your order, and any add-ons you have ordered.
• Support by email during our stated hours, and help with set-up as described in your order.

2. Your account and your team

• You decide who on your team has a login and what role each has. You are responsible for what is done with those logins and for removing people who leave.
• Passwords are yours to keep safe. We never ask for them and cannot see them.
• One business per hub. A second site or business is a second subscription, at the rate on the price list.

3. Fair use

• The hub is for running your business. It is not to be used to send unsolicited marketing, to store material you have no right to hold, or in any way that breaks the law.
• AI drafting is included up to the monthly allowance in your tier; beyond that it is charged at the add-on rate or paused, as you choose.
• You will not copy, resell, reverse-engineer or attempt to gain access to parts of the service that are not yours.

4. Your data

• Everything you put into the hub is yours: your bookings, customers, staff records, jobs, documents and settings. We hold it only to provide the service.
• Where the data is personal data, you are the controller and we are your processor under the UK GDPR. Our data processing agreement sets out the detail; it forms part of these terms.
• We keep nightly backups for 30 days. You can export your data at any time from Settings, and we will give you a full copy within 14 days of asking if you leave.
• We do not sell data, share it with advertisers, or use it to train AI models. AI requests are sent to the AI provider under our agreement with them, which forbids training on your data.

5. Connected services

• The hub connects to services you already use (your email, booking system, website, newsletter service, Monday.com and others). Each runs under its own terms. We are not responsible for their availability, charges or changes.
• The keys and passwords for those services are set on your server or in your own accounts, never shown back in the hub, and used only for the connection you asked for.

6. Fees

• Fees are as on our price list or your order, per site per month, payable monthly in advance by card or direct debit, or yearly in advance with the discount shown.
• Set-up and migration fees are one-off and payable before work starts.
• Prices may change with 60 days' notice; a change takes effect at your next renewal.
• If a payment fails we will tell you; after 14 days we may suspend the service until it is settled.

7. Availability and changes

• We aim for the hub to be available 99.5% of the time each month, excluding planned maintenance, which we announce in advance and do outside your working hours where we can.
• We improve the hub continually. Changes that remove something you rely on will be announced at least 30 days ahead.

8. Term and ending it

• Monthly subscriptions roll month to month; either side may end them with 30 days' notice. Yearly subscriptions run for the year and renew unless either side gives 30 days' notice before the end.
• We may end the agreement at once if you break section 3 or do not pay after notice.
• When it ends you may export your data for 30 days; after 60 days we delete it, apart from what the law requires us to keep.

9. Liability

• We supply the hub with reasonable skill and care. We do not promise that it will be error-free, or that it will meet every legal requirement of your business: the records it keeps are yours to check and sign.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Otherwise our total liability to you in any 12 months is limited to the fees you paid us in those 12 months, and neither side is liable for indirect or consequential loss, lost profit or lost data beyond the backups described above.

10. General

• These terms, your order and the data processing agreement are the whole agreement between us.
• Notices go by email to the addresses on the order.
• English law applies and the courts of England and Wales have jurisdiction.